Do I need the card to use Shop Desk?
No. Shop Desk is sold on its own. The card is a separate product with its own agreement.
Who actually sends the text?
Our system sends it from a number set up for your shop, and your shop name is in the message. Every text includes a way to opt out. Reply STOP, or ask us to stop in plain words, and that person is removed from your shop's list. We only text people who contacted you, who booked with you, or who agreed to a text from your crew. Delivery depends on the carriers.
What if a customer had a bad experience?
Every review text goes to every customer with two links: a Google review and a private message to you. They can use either or both. We never hide or demote the Google link, and we offer nothing in exchange for a review. If someone uses the private message, you get it right away.
If I cancel a tool, do I keep my card spot?
Yes. The tools and the card are separate agreements. Canceling one does not touch the other.
Do you build or redesign my website?
No. We work with the site you have: your contact form, a booking link, a chat box. If a tool needs a small piece added to your site, we send you the snippet or add it if you give us access. If you have no website, the booking link works as a page of its own.
Which social accounts work on day one?
Website chat, email, and texting if your shop has a number for it. Facebook Messenger only if your page connects when we set it up. We check that first and tell you, and we do not promise it. Instagram only if your account is already approved to connect. We do not connect TikTok, Nextdoor, Yelp, or Google messages.